This week QFC on North Broadway shut down their full service check out lane on their second floor for the majority of the day.
What that means is customers are forced to use the recently installed "U-Scan" or go to another floor. I saw it coming.
Sneaky? I think so.
Don't get me wrong, I'm a patient person who knows how to use a touch screen and computer but I always use the staffed check out lanes because I get bogged down with produce codes and I always thought customers had a choice. Apparently not. Seniors, handicapped and computer challenged customers your SOL. You get a mechanized voice telling you to put your item in the bag and if you get stuck you feel like an idiot. Then the U-Scan "babysitter" (who also proably feels like an idiot) has to step in to help you and by then you wished you had waited in a full serve line checking out the latest recipes in the mags.
QFC may save on labor costs by displacing an employee with an expensive machine but I find it dehumanizing to this community and I think it hurts in the long run. I enjoy seeing the same check out persons at the register and they are always nice and yes I do occassionally purchase something extra while waiting.
If you don't like those U-Scans you can comment by going online to QFC's corporate office or calling 1-800-201-6261.